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Frequently Asked Questions

🌸 General Information

What is this convention about?

 This convention is a celebration dedicated to our favorite rabbit girl, Haruko (Haru for short)! Expect a weekend full of anime, community panels, gaming, and unique vendors! 

When and where is the event?

 The event takes place Saturday, April 10th, and Sunday, April 11th, 2027, at the Best Western Gateway Grand in Gainesville, FL. 

What are the hours of operation?

Saturday: 9:00 AM – 11:00 PM


Sunday: 9:00 AM – 8:00 PM

Are pets allowed at the convention?

 Only trained service animals as defined by the ADA are permitted inside the convention spaces. Emotional support animals and personal pets must stay at home. 

🎟️ Registration & Badges

When and where can I pick up my badge?

 Badge pickup opens at 9:00 AM on Saturday morning in the hotel lobby, right as our opening ceremony begins! Once the opening ceremony concludes, the main convention doors will officially open. Registration will stay open until everyone is checked in. 

What should I bring to pick up my badge?

 Please bring a valid photo ID and the digital or printed confirmation QR code sent to your email after your ticket purchase. 

Are tickets refundable?

 All ticket sales are final. However, you can easily transfer your ticket to a friend if you are unable to attend. 

🚗 Venue, Parking & Dining

Is there a fee for parking?

 Parking at the Best Western Gateway Grand is completely free! However, spaces are limited and available on a first-come, first-served basis. We highly recommend carpooling or ridesharing. 

Will there be food on-site?

 Yes! The hotel’s attached restaurant, Gator’s Den Sports Grill, will be open during the convention. Please note they will be running a special, reduced menu to keep ticket turnaround times lightning-fast for attendees. 

Is there an ATM on site or do vendors accept cards?

While most vendors and artists accept credit cards, mobile pay, or apps, internet strength can sometimes lag inside convention spaces. We highly recommend bringing some backup cash just in case! 

🏊 Pool Concert & Late Night

What's happening Saturday Night?

Join us out on the hotel's pool deck for a live musical performance starting at 9pm! You're welcome to get in the pool, but be respectful of our staff, musician, other attendees and of course the property!

Are there age restrictions for the Saturday night pool concert?

There are no age restrictions for the pool concert, and all attendees are welcome to enjoy the live musical performance starting at 9:00 PM!  The pool will be open to those willing to swim, but no life guard will be on duty, swim at your own risk!

Can I bring drinks or alcohol to the pool deck?

Outside food, drinks, and alcohol are strictly prohibited on the pool deck. Only clear, factory-sealed water bottles are permitted to keep everyone safe and hydrated next to the water. 

🤝 Get Involved

How can I apply to run a panel or help out?

We are actively looking for passionate fans to run panels, host events, and join our volunteer staff! Head over to our Applications page to fill out a form and help us bring Haru's world to life! 

Copyright © 2026 Haru Entertainment, LLC- HaruCon - All Rights Reserved.

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